Yes, AI Will Eliminate Tasks, but Will It Eliminate Jobs?
CHATGPT Predicts It Could Replace at Least 4.8M American Jobs
Published April 4, 2023
In the face of new artificial intelligence models like ChatGPT, labor experts are struggling to understand the implication on the labor market. Goldman Sachs estimated 18% of jobs could be eliminated due to AI technology globally.
To see what the software itself thought it could replace, Challenger asked ChatGPT directly. If its answer is correct, according to the Bureau of Labor Statistics (BLS), over 4.8 million American jobs could be replaced by this artificial intelligence.
“Right now, artificial intelligence should be viewed as a tool to support workers and not as a replacement for their roles. Certainly, predictive language models can be used to automate tasks, giving workers more time to focus on those involving higher thinking,” said Andrew Challenger, Senior Vice President of global outplacement and executive coaching firm Challenger, Gray & Christmas, Inc.
To the question, “What jobs can ChatGPT replace?” the software answered that it could replace functions centered on language that were repetitive and predictable. Many were roles that the BLS estimates will decline over the next decade, but some were expected to grow. For instance, the BLS predicts translators and interpreters will grow by 20% by 2031.
These were the roles ChatGPT listed it could replace:
- “Customer Service Representatives: ChatGPT can be used to provide automated responses to customer queries and issues, reducing the need for human customer service representatives.”
Current employment: 2.9M
The BLS estimates this role will decline by 4% over the next 10 years.
- “Technical Writers: ChatGPT can be used to generate technical documentation, user manuals, and other forms of written content, replacing the need for human technical writers.”
Current employment: 55,400
The BLS estimates these jobs will grow by 6% over the next 10 years.
- “Translators and Interpreters: ChatGPT can be used to translate text and interpret spoken language, potentially reducing the need for human translators and interpreters.”
Current employment: 69,400
The BLS estimates this role will grow by 20% over the next 10 years.
- “Copywriters: ChatGPT can be used to generate marketing copy, product descriptions, and other types of written content, replacing the need for human copywriters.”
Current employment (Advertising & Marketing Managers): 347,000
The BLS predicts this role will decline by 5% over the next decade.
- “Data Entry Clerks: ChatGPT can be used to automate data entry tasks, reducing the need for human data entry clerks.”
Current employment: 1.4M
The BLS predicts this role will lose 5,200 positions over the next decade.
The language model was also quick to point out it could create jobs and identified the below as the top fields in which AI would do so:
- Data Science: Data science involves using statistical and computational methods to extract insights and knowledge from large volumes of data. As AI relies on data to learn and make predictions, data science is a key skill set for developing and implementing AI systems.
- Machine Learning: Machine learning is a subset of AI that involves teaching machines to learn from data and make predictions or decisions without being explicitly programmed. As AI applications continue to expand, there will be increasing demand for professionals with expertise in machine learning algorithms and techniques.
- Computer Science: Computer science is a foundational field for AI, as it involves developing the software and hardware systems that support AI applications. Students with a strong background in computer science, programming, and software development will be well-positioned to work on AI projects.
- Mathematics and Statistics: Mathematics and statistics are key fields for AI, as they provide the foundational principles and techniques for data analysis and machine learning. Students with a strong background in mathematics and statistics will be well-positioned to work on AI projects.
- Robotics and Automation: Robotics and automation involve designing and building machines and systems that can perform tasks autonomously or with minimal human intervention. As AI technologies continue to evolve, there will be increasing demand for professionals with expertise in robotics and automation.
- Business: AI is already being used in a variety of industries to automate tasks, improve efficiency, and drive innovation. Students with a background in business and management, combined with AI-related skills, will be well-positioned to work on AI projects in a variety of industries.
“Another field crucial to AI and where growth may occur is linguistics. Linguists study the evolution and flow of language, and while AI can aid in that work as well, human linguists will be needed to program AI models. It is difficult to estimate the number of working linguists in the United States, however, though it is likely a small number. Even fewer are also programmers,” said Challenger.
While AI will no doubt impact millions of jobs around the world, Challenger cautioned leaders to have empathy for their workers and view AI as an important new instrument to bolster worker productivity as opposed to something that will replace jobs.
“Good leaders will see the potential in AI models to give their workers more work/life balance and be more productive. It is an exciting technology that can help companies offer remote work options and flexibility, which remain priorities for workers,” said Challenger.
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Contact Colleen Madden Blumenfeld for more data or to set up an interview with SVP Andy Challenger.
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